Every customer question,
answered from one inbox.
Helpdesk and ticketing for Indonesian SMEs. Support form, live chat, email, WhatsApp, and Telegram all land in one searchable inbox — stop digging through chat threads to find who asked what. Free during early access. Part of the Forjio family.
Support inbox
- #1042openDA
Order hasn't arrived, tracking not updating
Rina W. · urgent priority
- #1041pendingAY
How do I change my delivery address?
Budi S. · normal priority
- #1040open—
Refund for double payment
Sari L. · high priority
- #1038resolvedDA
Thank you, package received!
Andi P. · low priority
The shared inbox — statuses, priorities, and assignment at a glance.
How it works
Channels in. Ticket worked. Customer updated.
From sign-up to your first resolved ticket in minutes. No card — early access is free.
Open your channels
Share your hosted support form, drop the live chat widget on your site with one script tag, forward support@ to your email-to-ticket alias, or connect WhatsApp and Telegram. Every channel lands in the same inbox.
Work it as a team
Assign an agent, set a priority, tag and search every ticket, discuss in internal notes the customer never sees, and answer repeat questions with canned replies. Auto-response covers you outside business hours.
Customers stay in the loop
Requesters get an email on every reply and status change, plus a private status link to check progress anytime. After resolve, a one-click CSAT survey tells you how you did.
Features
Everything a small support team needs.
Six things Suppuo ships today — and during early access, all of them are free.
Six channels, one inbox
Hosted form, live chat widget, email-to-ticket, WhatsApp (your own number via Twilio or Meta Cloud API), Telegram, and manual logging — every conversation lands in the same shared queue.
Tags, filters + search
Tag every ticket, filter by status, priority, assignee, channel, or tag, and full-text search across subjects, requesters, and replies.
Priorities + assignment
Set a priority and assign each ticket to a teammate from the member picker. Urgent complaints stop sitting behind routine questions.
Notes, canned replies + attachments
Discuss privately in internal notes the requester never sees, reuse canned replies in two clicks, and attach files up to 8MB — WhatsApp photos included.
Automation + CSAT
Auto-respond to every new ticket — with a different reply outside your business hours (WIB) — and send a one-click CSAT survey after resolve.
API, webhooks, SDKs + CLI
A REST API with API keys, outbound webhooks via a transactional outbox, SDKs for Node.js, Python, and Go, and a CLI: npm i -g @forjio/suppuo-cli.
Pricing
One flat price for the whole team.
Per workspace, not per agent. Rp 99,000 flat per month for the whole team — not Rp 400,000 per agent like other tools. And during early access, every workspace gets Growth-level features free.
Free
- 2 agents · 100 tickets / month
- Inbox — tags, filters, full-text search
- Internal notes + 10 canned replies
- Hosted form, live chat widget, email-to-ticket
- File attachments up to 8MB
- Self-serve docs + best-effort email support
Starter
Early Access — free- 3 agents · unlimited tickets + canned replies
- No Suppuo branding on your form
- WhatsApp — your own number (Twilio or Meta Cloud API), unlimited messages
- Telegram bot + Slack/Discord notifications
- CSAT surveys + auto-response with business hours
- Email support
Growth
Early Access — free- 10 agents · everything in Starter
- Up to 3 connected WhatsApp numbers
- BYO email — your Resend + domain
- REST API + CLI + webhooks
- Email support
Business
Early Access — free- 25 agents · everything in Growth
- Unlimited connected WhatsApp numbers
- Priority support
Founding members get 50% off for 12 months when billing starts (Starter Rp 49,000 · Growth Rp 149,000) — announced 30+ days in advance. If you don't pay later, you keep your data and drop to Free; export available on every tier.
Billed in IDR through Plugipay, USD via PayPal for international customers. See the full plan comparison.
Compare
Versus the way you do support today.
Most Indonesian SMEs run support from a shared WhatsApp on the team phone — or pay for a per-agent helpdesk suite, where per-agent pricing multiplies with every person you add. Suppuo is flat per workspace: the whole team, one price.
| Capability | Suppuo | Shared WhatsApp / email | Per-agent helpdesk suites |
|---|---|---|---|
| Pricing model | Flat per workspace — from Rp 99,000/mo for the whole team | Free | Per agent — multiplies with team size |
| Price today | Free (early access) | Free | Paid from agent #1 |
| Ticket statuses + priorities | |||
| Assignment + internal notes | |||
| Tags + full-text search | |||
| Customer status link, no login | Varies | ||
| Canned replies + auto-response | |||
| Live chat + email-to-ticket + Telegram | Often add-ons | ||
| WhatsApp as a channel | Bring your own Twilio / Meta Cloud API | It IS the channel — and the chaos | Often an add-on |
| CSAT surveys | |||
| One login for sister products |
For developers
A REST API, webhooks, and a real CLI.
Suppuo is built API-first. Everything the dashboard does goes through the same REST API you can call yourself — wire support into your own stack without glue.
- REST API with API keys (Bearer-token auth)
- Consistent response envelope with request IDs on every call
- Outbound webhooks delivered via a transactional outbox — state changes never skip an event
- SDKs for Node.js, Python, and Go
- CLI on npm: @forjio/suppuo-cli — log in with your Forjio account
# Install once $ npm i -g @forjio/suppuo-cli # Log in with your Forjio account $ suppuo auth login ✔ Authenticated as you@example.com via Huudis $ suppuo auth whoami ✔ you@example.com
// Every endpoint, same envelope { "data": { "status": "open", … }, "error": null, "meta": { "requestId": "req_…", "timestamp": "2026-06-11T09:00:00Z" } }
One login
Sign in once. Use every Forjio product.
Suppuo shares its account system with the rest of the Forjio family through Huudis SSO. Add a teammate here and they're already part of your other Forjio workspaces.
Huudis
identity
Powered by Huudis — the identity provider for the Forjio family.
FAQ
Common questions.
Is early access really free?
Yes. During early access, every workspace gets Growth-level features free — no card, no trial countdown. When billing starts (announced 30+ days in advance), founding members get 50% off for 12 months: Starter Rp 49,000, Growth Rp 149,000 per month.Why per workspace instead of per agent?
Because per-agent pricing punishes you for growing your team. Most helpdesk suites charge per agent per month, so the bill multiplies with every hire. Suppuo is flat per workspace: Starter is Rp 99,000 per month for the whole team, whether one agent answers or three.What happens if I don’t pay when billing starts?
You keep your data and your workspace drops to the Free tier (2 agents, 100 tickets/month). Export is available on every tier, paid or not — no bait-and-switch, no data hostage.How does the WhatsApp channel work? Is there a Suppuo number?
Customer WhatsApp chats become tickets in your shared inbox, photos and media included, and agent replies go back to the chat. There is no shared Suppuo number — you connect your own in minutes, via your own Twilio account or Meta’s WhatsApp Cloud API direct. Messages are unlimited: you pay your provider directly, and Suppuo never meters them. Your number, your Meta or Twilio relationship — Suppuo is the inbox on top.Do my customers need an account to submit or track a ticket?
No. They reach you through your hosted form, the live chat widget on your site, email, WhatsApp, or Telegram — then get an email on every reply and status change plus a private, tokenized status link to check progress. No login required, ever.Can customers email us a ticket instead of using the form?
Yes. Every workspace gets an inbound address — forward your support@ to it and every email becomes a ticket, with replies threading both ways. The form, live chat widget, WhatsApp, Telegram, and manual logging all land in the same inbox.What about SLAs, reports, or a knowledge base?
Not shipped yet, and we won’t pretend otherwise. What HAS shipped: auto-response with business hours (WIB), one-click CSAT surveys after resolve with a satisfaction average on your dashboard, tags, and full-text search. SLAs, deeper reporting, and a knowledge base are on the roadmap.How do agents work together on a ticket?
Every ticket lives in a shared inbox with a status (open, pending, resolved, closed), a priority, tags, and an assignee picked from your workspace members. Agents discuss privately in internal notes the requester never sees, answer repeat questions with canned replies, attach files up to 8MB, and find anything with full-text search. New tickets and customer replies can also ping your team in Slack or Discord.Can I run support for more than one brand or team?
Yes. Suppuo is multi-workspace via Huudis SSO — one Forjio login, separate workspaces with their own inboxes, forms, and members.Who owns my support data?
You do. Tickets belong to your workspace, and you can fetch everything through the REST API. Forjio never sells or repackages your data.
Set up your support inbox today.
Free during early access. No card — there's nothing to charge yet.