Everything a small support team needs.

Suppuo is a helpdesk for Indonesian SMEs: customers reach you through six channels — hosted form, live chat, email, WhatsApp (your own number), Telegram, or a manually logged call — agents work everything in one searchable inbox, and requesters stay updated by email and a private status link. During early access, all of it is free.

Six channels, one inbox

Every way a customer reaches you lands in the same shared queue — no more digging through apps to find who asked what.

  • Hosted support form — share the link anywhere
  • Live chat widget — one <script> tag on your own site
  • Email-to-ticket — forward support@ to your workspace alias
  • WhatsApp — connect your own number via your Twilio or Meta Cloud API account, unlimited messages
  • Telegram — connect your own bot, replies flow both ways
  • Manual logging for phone calls, DMs, and walk-ins

An inbox you can actually search

One queue for the whole team, organized the way support actually works.

  • Statuses: open → pending → resolved → closed
  • Tags on every ticket, with tag filters
  • Full-text search across subjects, requesters, and replies
  • Filter by status, priority, assignee, channel, and tag
  • Multi-workspace: separate inboxes per brand or team

Priorities + assignment

Route each ticket to the right agent and make urgency visible, so complaints don’t sit behind routine questions.

  • Assign tickets from a picker of your workspace members
  • Per-ticket priority levels
  • Unassigned tickets are visible to everyone — nothing falls through
  • Reassign anytime as the ticket evolves

Internal notes + canned replies

Collaborate on the ticket itself, and stop retyping the same answer ten times a day.

  • Internal notes the requester never sees
  • Notes live in the ticket thread, next to the replies
  • Save canned replies for repeat questions
  • Insert a canned reply in two clicks, then personalize

Automation + CSAT

Acknowledge every customer instantly — even at 2 AM — and measure how support is actually going.

  • Auto-response on every new ticket
  • Business hours (WIB) — a different reply outside hours
  • One-click CSAT survey when a ticket is resolved
  • Satisfaction average + response count on your dashboard

Status link + email updates

Requesters always know where their ticket stands — without logging in or asking again.

  • Private, tokenized status link per ticket
  • Email on every agent reply and status change
  • Slack or Discord notification to your team on new tickets and customer replies
  • BYO email: connect your own Resend account to send from your domain

File attachments

Screenshots, receipts, and photos travel with the conversation instead of getting lost in a chat app.

  • Attach files to any reply — up to 8MB per file
  • Works in agent replies, the chat widget, and the ticket status page
  • WhatsApp photos and media land on the ticket too
  • Download straight from the ticket thread

API, webhooks, SDKs + CLI

Suppuo is built API-first — the dashboard and your scripts use the same REST API.

  • REST API with API keys (Bearer-token auth)
  • Outbound webhooks delivered via a transactional outbox
  • SDKs for Node.js, Python, and Go
  • CLI on npm: @forjio/suppuo-cli

Free during early access — no card required.

Every feature above is included while Suppuo is in early access. Paid plans in IDR come later, with clear notice first.

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