Suppuo Docs

Suppuo is a simple helpdesk for Indonesian SMEs — one tidy inbox for every customer question, no IT team required. Welcome!

Suppuo is a lightweight helpdesk and ticketing system. Customer inquiries — from your hosted support form, your website's chat widget, email, WhatsApp, Telegram, or logged by your team — land in one shared inbox as tickets. Your agents reply, the customer gets an email with a private status link, and the ticket status moves itself so you always know who's waiting on whom.

What Suppuo is

• One inbox for your whole team at /dashboard/inbox — with filters by assignee, tag, channel, and priority, plus full-text search.
• A hosted support form you can share anywhere — link-in-bio, website footer, WhatsApp auto-reply. No code needed. See Hosted support form.
• A live chat widget — one script tag puts a chat bubble on your own site. See Live chat widget.
• Email-to-ticket — forward your support@ to your workspace's inbound address and every email becomes a ticket. See Email-to-ticket.
• WhatsApp channel — inbound WhatsApp messages become tickets and agent replies go back over WhatsApp, via your own Twilio or Meta Cloud API account. See WhatsApp.
• Telegram, Slack & Discord — a Telegram bot as a customer channel; Slack/Discord webhooks for team notifications. See Channels.
• Email notifications to the requester with a tokenized status link, so customers never need an account — and plain email replies thread back in. See Email notifications.
• Automation & CSAT — business-hours auto-replies (WIB-aware) and one-click satisfaction surveys. See Automation & CSAT.
• A REST API behind everything the portal does, so you can automate ticket logging and replies. See the Tickets API.

How the docs are organized

• Getting started — sign up, share your form, work your first ticket end-to-end.
• Channels — the channel overview (all six bring-your-own providers), the hosted form, the live chat widget, email-to-ticket, WhatsApp, and email notifications.
• Workspace — canned replies, automation & CSAT, and billing & plans.
• API — authentication, API keys, the Tickets API, attachments, and webhooks.
• Developers — the CLI & SDKs.

The Forjio family

Suppuo shares one identity layer (Huudis) and one billing spine (Plugipay) with the rest of the Forjio family. One account works everywhere — see the product switcher at the top of these docs.