One flat price for the whole team.
Suppuo is priced per workspace, not per agent. Rp 99.000 flat per month for the whole team — not Rp 400.000 per agent like other tools. Every plan includes the omnichannel inbox: hosted form, live chat widget, email-to-ticket, and more.
During early access, every workspace gets Growth-level features free — no card required.
Free
For trying Suppuo out, or a one-person support desk.
Rp 0
- 2 agents
- 100 tickets / month
- Inbox — tags, filters, full-text search
- Internal notes
- 10 canned replies
- Hosted support form + status links (Suppuo branding)
- Live chat widget
- Email-to-ticket alias
- Email notifications
- File attachments up to 8MB
- Reports — volume, response times, CSAT
- Self-serve docs + best-effort email support
Starter
Early Access — freeFor small teams running real support every day.
Rp 99.000/mo
- 3 agents
- Unlimited tickets + canned replies
- Hosted form + status links — no Suppuo branding
- WhatsApp — your own number (via your Twilio or Meta Cloud API), unlimited messages
- Telegram bot channel
- Slack + Discord team notifications
- CSAT surveys after resolve
- Auto-response + business hours (WIB)
- Email support
Growth
Early Access — freeFor growing teams that want to build on the API.
Rp 299.000/mo
- 10 agents
- Everything in Starter
- Up to 3 connected WhatsApp numbers
- BYO email — your Resend account + domain
- REST API + CLI + webhooks
- Email support
Business
Early Access — freeFor bigger teams running support across many numbers.
Rp 599.000/mo
- 25 agents
- Everything in Growth
- Unlimited connected WhatsApp numbers
- Priority support
Early access, honestly.
While Suppuo is in early access, all workspaces get Growth-level features free. Founding members get 50% off for 12 months when billing starts (Starter Rp 49.000 · Growth Rp 149.000) — announced 30+ days in advance. If you don't pay later, you keep your data and drop to Free; export available on every tier.
Compare plans in detail
| Feature | FreeRp 0 | StarterRp 99.000/mo | GrowthRp 299.000/mo | BusinessRp 599.000/mo |
|---|---|---|---|---|
| Agents | 2 | 3 | 10 | 25 |
| Tickets / month | 100 | Unlimited | Unlimited | Unlimited |
| Inbox — tags, filters, full-text search | ||||
| Priorities + assignment | ||||
| Internal notes | ||||
| Canned replies | 10 | Unlimited | Unlimited | Unlimited |
| Hosted support form + status links | ✓ Suppuo branding | ✓ No branding | ||
| Live chat widget | ||||
| Email-to-ticket alias | ||||
| Email notifications | ||||
| File attachments (8MB / file) | ||||
| Reports — volume, response times, CSAT | ||||
| WhatsApp (bring your own Twilio / Meta Cloud API) | 1 number | 3 numbers | Unlimited | |
| Telegram bot channel | ||||
| Slack + Discord team notifications | ||||
| CSAT surveys after resolve | ||||
| Auto-response + business hours (WIB) | ||||
| BYO email (your Resend + domain) | ||||
| REST API + CLI + webhooks | ||||
| Support | Best-effort email | Priority |
WhatsApp on Suppuo is bring-your-own-number: connect your own Twilio account or Meta's WhatsApp Cloud API in minutes, and messages are unlimited — you pay your provider directly, Suppuo never meters them and never provides the number. Email notifications are outbound updates to your requesters; connect your own Resend on Growth+ to send them from your domain.
Billing details.
Paid plans are billed in IDR through Plugipay — the Forjio family's billing spine — with USD via PayPal for international customers. Your tickets stay yours on every tier, paid or not.
Questions? Talk to us.