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Billing & plans

Flat per-workspace pricing, payable by QRIS, virtual account, e-wallet, or card. Suppuo bills per workspace with flat monthly IDR pricing — no per-seat surprises. Manage your plan at /dashboard/billing.

The tiers

Tier Price / month For
Free Rp 0 Trying Suppuo out, or a one-person desk — 2 agents, 100 tickets/month, 10 canned replies, hosted form with Suppuo branding
Starter Rp 99.000 Small teams — 3 agents, unlimited tickets & canned replies, unbranded form, WhatsApp with your own number (1 connected number)
Growth Rp 299.000 Growing teams building on the API — 10 agents, up to 3 connected WhatsApp numbers, REST API + CLI
Business Rp 599.000 Bigger teams — 25 agents, unlimited connected WhatsApp numbers, priority support

WhatsApp is bring-your-own on every paid tier — connect your own Twilio account or Meta's Cloud API; messages are unlimited and billed by your provider, never metered by Suppuo. The tiers differ only in how many numbers you can connect (1 / 3 / unlimited). The full feature matrix lives on /pricing and in the portal's billing page; both render from the same source of truth as the API (GET /api/v1/billing returns the tier table).

Early access — everything is free right now

Suppuo is in early access: no limits are enforced anywhere — every workspace currently gets Growth-level features free. You can buy a paid tier today; the purchase is real, the payment is real, and your plan is recorded truthfully on the workspace — but it doesn't unlock anything extra yet. Limits start applying at launch.

How checkout works

  1. On /dashboard/billing, pick a tier. The portal calls POST /api/v1/billing/checkout with {"tier": "growth"} and receives a hosted checkout URL.
  2. Your browser is redirected to a Plugipay hosted checkout page (Plugipay is the Forjio family's payment service). Pay with QRIS, virtual account, e-wallet, or card — standard Indonesian payment methods, priced in IDR.
  3. After paying (or canceling) you're sent back to /dashboard/billing?status=success (or …=canceled).

Free needs no checkout — it's the default for every workspace; the absence of a subscription is the Free plan.

After payment

The subscription is activated by Plugipay's payment webhook, not by the browser redirect — so it goes through even if you close the tab after paying:

  • Your workspace's subscription is set to the purchased tier with status active for 30 days (currentPeriodEnd).
  • Activation is idempotent — a payment is never applied twice, no matter how often the payment notification is retried.
  • A suppuo.billing.subscribed.v1 event fires, if you have webhook subscriptions listening.

If the redirect lands before the webhook does, the billing page may show your old plan for a few seconds — refresh.

No auto-renewal yet in v1: there is no recurring charge wired up. When a period ends, renew by running checkout again. (Recurring billing is on the roadmap.)

Checking your plan from the API

curl -H "Authorization: Bearer sk_live_…" \
  https://suppuo.com/api/v1/billing

{
  "data": {
    "subscription": {
      "accountId": "acc_…",
      "tier": "growth",
      "status": "active",
      "currentPeriodEnd": "2026-07-11T03:00:00.000Z"
    },
    "earlyAccess": true,
    "tiers": [ "…the full tier table…" ]
  }
}

See also

  • Channels — connect your own Twilio or Meta Cloud API number for WhatsApp.
  • Webhooks — react to suppuo.billing.subscribed.v1.
  • Getting started — workspace basics.